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If you are not completely satisfied with your order, you may return the item for store credit, or exchange (less the shipping costs). Please refer to our excluded items below. Any returned items must be clean and unused, sent back in their original packaging and must have the original tag on the item (including the instructions, packing material etc.) ON OR BEFORE 30 days from the original postmark (Original Shipping Date). PLEASE WAIT FOR CONFIRMATION EMAIL FOR Exchange ORDERS BEFORE PLACING NEW ORDER.
Sorry, refunds are not given for online orders, exchanges only.
Return Authorization Number (RAN) Required: The Return Authorization Number (RAN) is required for all products returned. All items which do not have a RAN will be refused and returned to you. All returns must include the original manufacturer's packaging and tags for an exchange, replacement, or store credit. Please email firstname.lastname@example.org to obtain a RAN Number or phone us toll free, at 1-877-D-Collar (1-877-326-5527)
Unhappy with your order? You can return any item that is not marked "non-refundable" in the product description (see list below). The Diamond Collar reserves the right to determine whether or not the product was used or damaged. If the item has been determined to be used or damaged, we will be unable to accept, exchange, replace or offer credit for that product. For all returns, customer is responsible for shipping costs.
Items excluded from the return/exchange policy: Halloween costumes,Christmas outfits and costumes, Custom or Hand Made Orders, Carriers, Beds, Blankets, Dens, Food, Treats and other perishables (In accordance with New York State Health Regulations)and all clearance items so please order carefully.
Please note that all soft e-collars, sale items and plush toys are non-returnable,refundable or exchangeable.
* We cannot guarantee that any plush toy will be able to withstand all breed's inherent chewing aggression.
Defective Products:Please note all orders are checked prior to shipping. If you receive an item that is defective or damaged, you must contact our toll free number at 1-877-D-Collar (1-877-326-5527). In such an event, will do our best to correct the problem and we will pay additional shipping charges.
Exchange of the products: For your protection, we suggest that you purchase insurance for the items you return to us as we cannot be liable for stolen or lost packages. Once you have obtained a RAN number, address all returns to:
The Diamond Collar/Returns/Your RAN #
7101 13th Avenue
Brooklyn, NY 11228
All returns must be accompanied by the original receipt or a copy of the original receipt including the RAN number.
Occasionally, we may take your order and consequently discover that the item is not available for shipping (i.e., it is back ordered, sold out, damaged or defective). In such cases, we will notify you via email of the status and do our utmost to fulfill the order as soon as possible.
Product availability is subject to change without notice. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Product Descriptions and Images
We endeavor to provide accurate and complete descriptions and representations of our products, including our dog clothes, dog collars, dog carriers, dog beds and other pet related items. However,we donot warrant that product descriptions, photos or other content of this site is accurate, complete, reliable, current, or error-free. This site may contain typographical errors or inaccuracies and may not be complete or current. Color variations may occur due to monitor settings or descriptions may be incomplete due to human error. We do our best to correct errors when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and The Diamond Collar reserves the right to cancel or refuse any order placed based on incorrect pricing or availability information.We apologize for any inconvenience.
If you Choose Store Credit: A credit voucher will be e-mailed to you in the form of a gift certicate code. This voucher will be good for one year from the date the credit is issued. Your voucher will include a redemption code with your customer number and the amount owed. Please remember that the original shipping/insurance and handling fees are not refundable and will not be included in your credit.
Cancellation Policy: You may have up to 24 hours from the time of receipt of your order to cancel your order.Contact us immediately and if your order has not processed we might be able to cancel.Any over nite or express orders can not be cancelled. If your order was already shipped you will pay 4.99 for shipping expenses or full cost of the express shipping charges. Any order shipped will be subject to the shipping and handling charges.
The Diamond Collar
7101 13th Avenue
Brooklyn, NY 11228
Toll Free: 1-877-D-Collar