SHIPPING & RETURNS
We use USPS for our shipper of choice, we reserve the right to use another, at out discretion.
By acquiring an item, you will be bound to the provisions along with the Terms and Conditions, Privacy Policies and Shipping and Return Policy. By agreement to purchase, you affirm that you have read and understand, agree and consent to the provisions.
SHIPPING POLICY
Carriers Used: USPS . All items will be therefore traceable and insured for your protection. We do not provide COD services.
Delivery Times/Days: Most items will be shipped and delivered within 7-14 business days. If, for some reason, we are unable to ship the order or there will be an unforeseeable delay, we will notify you by email or by phone to inform you of the status.
The Diamond Collar does not have control over delivery days nor times after the parcel is turned over to the carrier.
Carrier days are indicated as business days are defined as Monday-Friday, excluding holidays unless otherwise indicated by the carrier. We also disclaim any liability for USPS or UPS failing to adhere to delivery days and times.
Delivery Availability: At this time, we can only ship to the 48 Contiguous States.
We do not refund shipping charges.
International Shipping Through Bongo Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these three easy steps:
Sign up for Bongo’s Mail Forwarding Service
Request Bongo’s "Personal Shopper Service"
Enter the URL of the items you wish to purchase from our site into the Bongo online system.
Bongo will make the purchase on our site on your behalf and ship the items to you.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started:
Sales Tax: If you are a New York resident or shipping to an address in the State of New York, your order will incur 8.375% sales tax in accordance with New York State Law.
Lost or Damaged Parcels: The Diamond Collar ensures the full value of your merchandise to ensure the protection of your order. In the event that the shipment is lost or damaged, you will need to contact us and the carrier, and file a claim according to their procedures.
Undeliverable Packages: The Shipping/Insurance, packaging and handling and postage fees of 4.99 plus any additional charges for insured mail will not be refundable nor credited, for any package returned for "Refused, Unclaimed, Unknown Address or Insufficient Address".
The Diamond Collar
7101 13th Avenue
Brooklyn, NY 11228
Tel: 718-232-7387 or Toll Free: 1-877-D-Collar
Email: thediamondcollar@verizon.net
Alt Email: info@thediamondcollar.com
